FAQs
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Frequently Asked Questions
Explore SECURICO’s F&Q page. With over 25 years of excellence, we blend guards and tech for unmatched protection. Discover how we enhance client profitability with innovative solutions. Unveil SECURICO’s commitment to safeguarding your world.
Electronics FAQ
The price is too high compared to other providers
We purchase high-quality items (CCTVs, Alarms, Access control) from renowned brands such as Dahua for CCTVs, Paradox for Alarms, and ZKT for Access Control.
Payment terms
We import equipment and therefore prefer cash up front.
Payment mode
We accept transfers, swipes, or cash
Specifications
We provide the best quality systems and do not compromise on quality-of-service delivery.
When should I expect the quote?
Within 24-48 hours. We must conduct a site survey and then quote
When are you likely to do the installation?
Within 48 hours from the time of payment.
What is your reaction time?
Maximum of 8- 10 minutes all things held constant
Do I need to renew my license?
Marks and devious Semikoli but the Little Blind Text didn’t listen. She packed her seven versalia, put her initial into the belt and made herself on the way.
Your vehicle is located far from my place
We can re-look at our map and see if we can move our vehicles closer.
Most reactions happen overnight when there is less traffic
Warranty
1-year warranty on equipment
Durability
We use renowned brands. We can share references for jobs done years back.
After-sale service
24/7 Control Room and SLA with recommended maintenance every 6 months
Guarding FAQ
Is it possible to reduce the coverage?
We determine the coverage after conducting a risk assessment and reduction might leave you exposed. However, you may consider installing electronic systems to enhance the physical guarding, and that way we can reduce the number of guards.
How many guards do you have?
We have over 4 000 guards’ country wide, 900 of which are female
Turnaround time
We can deploy within 24 hours after risk assessment, signing of contract, and payment.
Value addition
Guard Monitoring Unit Emergency Cellphone Panic System
Major customers
We mainly service blue chip clients in various sectors including your sector …………….. Provide specific companies
Do you have theft incidents with your guards
Yes we do have some isolated incidents where our guards are involved in thefts.
Some measures we have put in place to reduce such incidents include thorough vetting on recruitment, constant physical supervision, electronic supervision using Guard Monitoring Units, robust staff welfare initiatives
Do you refund me in case of theft?
Yes, we do as guided by the terms and conditions in our contracts. We also encourage all clients to have insurance
Do you offer Discount?
Our main cost driver is the guard’s salaries we also pay partly in USD, that way we can guarantee the provision of quality service
Are there any conditions where you can offer discount?
If paying USD cash
Number of shifts involved
Price is too high
A large part of the amount goes to our employees’ salaries. We also have a robust welfare programs e.g medical aid, funeral policy, agricultural input for employees. That way we can guarantee you value for your money
Have you been fired?
Yes, some company policies allow them to use one security provider for a specific period
Staff Welfare
Medical Aid
Funeral Policy
Agricultural Inputs
Bicycle schemes
Development Programs
Savings
